Job Opportunities

Would you like to work with a fast-moving and growing social enterprise located in a dynamic and inspirational community? Join us in developing and transforming our library and learning hub. Here you’ll find a list of vacancies that come up within Upper Norwood Library Trust as well as opportunities within other relevant organisations.

The Upper Norwood Library Hub came into community ownership in July 2016. Located in the heart of Crystal Palace, the Library Hub is a social enterprise providing cultural, learning and educational space. We offer an extensive range of events, courses, activities and an outreach programme that runs alongside a library lending service, provided by Lambeth council and part-funded by Croydon Council. Applicants will not need prior experience of working in a library but must be sympathetic to the principles of a community space that includes a library. Entrepreneurial by nature, we believe in pushing the boundaries of what a library should offer and are constantly looking for new ways to develop all aspects of our business.

We are currently recruiting for the following position(s):

Flexible Event and Project Coordinators

Job Location:                    Upper Norwood Library Hub (UNLH) and in the community
Reporting to:                     The Library Hub Manager
Hours of Work:                  Flexible hours – zero hours contract
Annual Salary:                   £10.55 per hour

The Role

The post is a community-facing and administrative role in a fast-moving community business. You’ll help to shape and deliver many of our exciting services and events, as well as the day-to-day tasks that make the whole organisation work.

Skills & experience

We are looking for someone:

  • Experienced in a community-facing role – for example in retail, event management, community/customer engagement role.
  • Experienced in creating marketing material – able to create compelling social media posts, posters etc.
  • Experienced in facilitating and delivering events – able to spot opportunities for new and exciting events taking them from planning through to delivery.
  • Highly personable – happy to work with and support a diverse mix of people
  • Incredibly organised – able to plan and prioritise in the moment.
  • Able to roll up sleeves – whether that’s moving tables, troubleshooting projectors or creating a smart storage system, you’re always up for pitching in.
  • Collaborative & compassionate – sympathetic to the principles of running a community-rooted business, with a library service at its heart.
  • Digitally literate – with a strong command of Microsoft Office and able to take on new technologies and apps if required.



The Flexible Working team is part of the operational team who run the Library Hub during the daytime, evenings and at weekends.

You will:

  • Facilitate & deliver in-house and external events – from digital inclusion classes to English lessons to parent and child activities, supported by the Library Hub Manager.
  • Promote and facilitate the sales of, and set up rooms for, venue hire.
  • Promote all UNLH activities via social media and face-to-face engagement – within the Crystal Palace community and nationally.
  • Work with the Library Hub team to organise, deliver and evaluate community projects and grant funded activities.
  • Provide admin support for the wide range of projects delivered by the Library Hub.
  • Be a key holder for the Library Hub with opening and closing duties on agreed days (including early mornings, evenings and weekends)
  • Support the front desk – take phone calls, meet library users and help them check out books and items from Library of Things, update organisational systems etc.
  • Assist with minor maintenance where possible.
  • Keep the library hub clean and tidy.
  • Handle cash and keep simple financial records.

You will report to the Library Hub Manager.




Deadline for applications: Thursday 4th July 2019 at 6pm

Interviews: Thursday 11th & Friday 12th July 2019

Ideal start date: Monday 29th July 2019


  • Passionate about community & the planet: You love to bring people together, and are excited about getting your neighbourhood sharing items and skills

  • Enterprising: You’re creative with a small budget, and can organise a meeting or rustle up a quick rota system without any drama

  • Good at listening & open to feedback: You might have delivered workshops or chaired meetings before – you can balance upbeat energy with questioning and listening

  • Social media savvy: You can fire off tweets / fearlessly post to Facebook or Instagram

  • Connected to the wider neighbourhood: Connections with, and/or desire to be connected with, Crystal Palace and surrounding communities (ideal)

Crystal Palace Library of Things is looking for an energetic Community Activator to drive borrowing and local participation!

This is a leadership role in the Crystal Palace neighbourhood, reinventing local people’s relationship with stuff.


Time input: 48 hours per month (12 hours per week)

Remuneration: £550 per month (~£11.50 per hour, above London Living Wage)

Location: Option for base at Upper Norwood Library Hub, Westow Hill, SE19 1TJ, plus some time spent out and about in Crystal Palace and surrounding neighbourhoods. Option for remote working too.

Duration: Monthly rolling contract (up to a maximum of 12 months)

Flexibility: The role will include weekend and evening hours, but can be flexible around an existing schedule

Employer: You will be employed by social enterprise Library of Things Limited.

Personal development: Training from the Library of Things Community Manager, plus a peer support network as the Library of Things network grows around London.

Eligibility: Applicants must have the legal right to work in the UK

Equal opportunities: Library of Things is an equal opportunity employer. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men, women and non-binary, people of all ages, sexual orientations, nationalities, religions and beliefs. However, we particularly encourage applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented in the community development sector.


Recruiting frequent borrowers: Recruit local people to join and regularly borrow from Crystal Palace Library of Things – 5 hours per week

  • Ensure Crystal Palace Library of Things is represented at local events

  • Post on local Facebook groups and similar to update people about Crystal Palace Library of Things

Training volunteers & staff: Galvanise local people with the time and talent to help run Crystal Palace Library of Things – 5 hours per week

  • Recruit* local people to do:

    • Regular promotion of Crystal Palace Library of Things

    • Thing Fixing (supervised & coordinated by paid Library of Things ‘Thing Wizard’)

  • Train* Host Space staff and volunteers in basic LoT functionality

  • Ensure a monthly CPLoT social is organised for staff & volunteers to increase community cohesion and ownership

*Template role descriptions & online training materials provided by Library of Things

Be available as a Library of Things point of contact both in the Crystal Palace area and with the Library of Things team – 2 hours per week

  • Regularly check-in with local partners Upper Norwood Library Hub and Crystal Palace Transition Town to share LoT successes & challenges

  • Join a monthly check-in call with Library of Things HQ

  • Join quarterly socials with Community Activator peers

  • Any enquiries and suggestions from local people regarding local outreach, events and participation

Potential future opportunities

  • Work with local people to co-organise a practical skill-sharing programme that complements Library of Things, featuring events like Repair Parties, Mending Meet-ups etc

  • Become a trainer for other Library of Things Community Activators



  • Self-starting and able to work independently

  • Has evidence of passion for community and the planet

  • Is enterprising and able to work to a budget

  • Is a strong verbal and written communicator

  • Is good at listening and open to feedback

  • Is at ease using social media

  • Has a track record of successful projects or partnerships

  • Has a great sense of humour and is a team player


  • Lives, works, and/or is well connected in the local area

  • Has experience working and communicating with marginalised groups / diverse people


Fill out the application form by following the link below: by 6pm on Thursday 4th July 2019.



Upper Norwood Library Hub & Crystal Palace Library of Things are looking for brilliant local people to support the front-of-house team – helping library visitors to borrow Things and connecting them to events & activities happening around the Library Hub & beyond.

What do Hosts do?

Give at least 4 hours per week for at least 3 months to:

  • Meet and greet everyone who walks into the library, creating a warm, welcoming experience
  • Get visitors excited about the different activities on offer, encouraging them to:
    • Borrow a drill, sewing machine, gazebo or hedge trimmer from Crystal Palace Library of Things
    • Order a cuppa and a famous bacon melt at Norville’s Coffee Shop
    • Talk to the librarian for help to borrow books or use the computers
    • Join one of 30 events in the Library Hub: a life-drawing class, children’s events or fitness sessions
    • Book one of the beautiful spaces for an event, party, or to run a community event at the Library Hub
  • Answer visitors’ questions & help them borrow useful Things using the digital check-out system
  • Keep the space tidy – keep the event boards up-to-date, the loo roll topped up & the dishes washed up

What do Hosts get in exchange?

  • A 25% discount on Thing borrows after 4 shifts, growing to a 50% discount after 12 shifts
  • A 20% discount on your first venue hire booking at Upper Norwood Library Hub
  • A discount on your first life-drawing class with local artist Martin Jessup
  • A hot drink from Norville’s Coffee Shop on the house every shift
  • Training, regular volunteer socials & a friendly team to cheer you on!
What other Hosts say
“I love being part of an exciting new idea, meeting all the visitors and hearing their stories” –
​Fiona, Host
Want to know more? Next steps:
Please complete the form below
​drop in and speak to a member of staff at Upper Norwood Library Hub

Thank you for your interest and for taking the time to complete the application form. Upper Norwood Library Hub is committed to equality and diversity, valuing diversity and promoting equality. We encourage and welcome applications from suitably qualified applicants regardless of their race, age, gender, disability, sexual orientation, gender re-assignment, marital status, religion, belief or non-belief or if you do not wish to complete this form.  We would appreciate it if you could download the following form and email it back to Equality & Diversity Form If you have any other questions about the role or applying, please contact us on 0208 670 4389 or by emailing

External Opportunities

Campaign Impact Manager – European End Street Homeless Campaign

For more information and to apply please visit World Habitat’s website: