Hub desk: 020 8670 4389 | Library service: 02079261063 | Follow us @UpperNorLibHub info@unlt.org

Privacy Policy

At Upper Norwood Library Trust, (operating as Upper Norwood Library Hub), ensuring the privacy and security of your personal information is very important to us. This Privacy Policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our use of this information. 

 

Collected Information 

There are a few instances where we might collect personal information from you, which are further outlined below. The information we collect includes, for example, your name, date of birth, email address, postal address, telephone number and your particular service interests. 

 

Our Email List 

When you sign-up to be on our eNewsletter, we collect your name and email address. You will then be on the list of recipients for our email newsletter and we may contact you from time to time with other information related to Upper Norwood Library Hub. Names and email addresses provided to us are only used internally and for the purpose of sending you a communication from Upper Norwood Library Hub. We respect your privacy rights and will not sell or rent your email address to other companies.  

You can sign up to our eNewsletter here. 

If you would like to unsubscribe from our email list, you can email us at info@unlt.org. You can also unsubscribe by clicking on the unsubscribe link at the bottom of our newsletters. We will remove your name from our email list as soon as possible. Please recognize that you may receive another final confirmation email before we are able to remove you. 

 

Activity Attendance and Service Use 

If you attend certain classes and activities, or access certain services such as energy advice sessions or ConnectingU, we will collect optional information such as your name, email address and phone number. This is in order to contact you in the event that activity scheduling changes and potentially to make you aware of other relevant activities and events at Upper Norwood Library Hub.

 

Customer Service 

When you contact us with a query, feedback or other comments, you may be asked for information that identifies you, such as your name, email address and telephone number. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our products or website. 

 

Volunteering with us 

Should you register your interest in volunteering with us, you may be asked for information that identifies you, such as your name, address and telephone number. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our products or website. 

 

Working with us 

If you are applying for a job with UNLT, you will be required to download an application form from our website and then asked to email your completed application to the address specified in the job description. The information you provide within the application will only be used for the purposes of considering your suitability to the position for which you have applied. 

We are legally obliged to hold some forms of information in order to fulfil our statutory obligations – this includes information relating to our recruitment process. We hold your personal information for as long as is necessary to complete the relevant recruitment processes, usually 12 months after notifying the outcome of the process, or for as long as is then outlined in any relevant contract you then. 

Your data is only used for the purposes of processing your application. We do not pass your data to third parties unless required to do so by law, in order to verify the detail contained in your application or to share with relevant persons considering your application. Where we do share your data with third parties, it is shared on the basis that strict confidentiality will be observed. 

 

Information We Share 

We may use service providers to process data, host our website, and send emails, in order to help us better understand your use of our website and refine and improve the website. These companies may store and process this information. All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws. These companies are not authorised to use your information in any manner, other than in helping us to provide you with products and services or as otherwise required by applicable law. We will not share your information outside of the Upper Norwood Library Hub network. 

We may also disclose specific personal information about you if required by law, governmental request or court order if, based on our good faith belief, it is necessary to conform or comply with such law, request or court order. 

 

Sale of Business 

Upper Norwood Library Hub may transfer any information we have about you in the event of a merger with a third party or upon a sale or transfer of all or a portion of our business or assets to a third-party acquirer. 

 

Retention of Personal Information 

We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law. 

 

Security of Personal Information 

Your privacy is important to us. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorised access, use, modification and disclosure of personal information in our custody and control. We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorised service providers who require such information for the purposes described in this Privacy Policy. To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication. 

 

Opting Out 

If you would like your information to be removed from any/all of our systems, please contact us on info@unlt.org or 0208 670 4389. We will securely delete your data as soon as possible. If you receive emails from us, and would like to unsubscribe, you can do so by contacting us on info@unlt.org or 0208 670 4389, or by clicking on the unsubscribe link at the bottom of our emails. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove you. 

 

Policy Changes 

We may periodically update this Privacy Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here and the date of modification will be recorded. We will treat your personal information in accordance with the Privacy Policy in place at the time your information was collected. This Privacy Policy was updated on 10/05/2018. 

 

Contact Us 

Please do contact us with any questions about our Privacy Policy or the manner in which we treat your personal information or to withdraw your name from an email or other marketing lists. If you wish to access or update the personal information we have about you or to correct factual errors in our records, please contact us as set out below. To protect your privacy, we will take reasonable steps to help verify your identity before granting access or making corrections. 

 

Email us at info@unlt.org  

Call us on 0208 670 4389 

Write to us or visit us at  

Upper Norwood Library Hub, 

39-41 Westow Hill, 

London, 

SE19 1TJ.